Return Policy

At Goosacr, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

1. Return Eligibility

• Returns must be initiated within 14 days of receiving your order.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
• Personalized or custom-made candles are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

• Please contact our customer service team at [email protected] or call +1 (850) 681-5761 to start the return process.
• Provide your order number and reason for the return.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• We recommend using a trackable shipping service to ensure your return reaches us.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 business days.

5. Exchanges

• If you wish to exchange an item, please follow the return process and place a new order separately.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately with photos and details. We will arrange for a replacement or refund at no additional cost to you.